Small things which come up often but aren’t worth their own page.

A client wants API integration – what do I do?

All you have to do is create an Api Key for that client. The software can send an email to that client with the key and all necessary instructions. In a client’s page look for the API Key tab and just click the “Create” button, leaving all the options as they are. Once the api key is created, click the “mail” button near it.

Using our API your clients can build their own integration from scratch, or can use one of the pre-made plugins to quickly integrate any of the popular e-commerce platforms: Magento, Prestashop, WooCommerce, Opencart, Shopify. The documentation for the plugins is a separate download included at the beginning of the page sent with the api key.

How to charge for extra distance

Go to the Routing menu, Cities submenu and upload a list of locations together with extra distance (km or miles) for each of them. Whenever you have a shipment which involves pickup or delivery in a city with extra distance, it will be taken from this list (both pickup and delivery count, or the sum if both). For each client you have the option of setting a price per extra km/mile.

If you use subcontractors/franchisors, their commission structure also includes extra distance. You have the option of commissioning only over a certain distance (say over 5 km), You also have the option of only commissioning one trip to a certain location per day – if your subcontractor will delivery multiple shipments in one faraway town, the extra distance will be commissioned only once (this can be enabled/disabled from the Settings).

Why do shipments I just picked up disappear from the mobile app?

The software assumes that a picked up shipment will be taken to the hub for sorting, so it’ll hide it to take it out of your way. You can always find it if you click the “Inactive” tab in the bottom of the screen.

If a courier finds himself needing to do this often, for example if he’s doing a lot of direct deliveries where he picks up and delivers the package without taking it to the hub first, he can go to the Settings menu of the mobile app and check “Direct deliveries”. This way shipments won’t be hidden anymore after pickup.

When are delivery messages sent?

SMS delivery notifications are being sent automatically to the recipient’s phone number when the shipment is added to a courier’s rollcart, and also the following conditions are met:
– shipment is in status active or notified
– (if there are multiple hubs set up) the shipment is already in the destination hub
– current time is within the SMS sending time window (from Settings), to make sure you don’t accidentally send delivery notifications when you set up the rollcarts for tomorrow’s deliveries
– same delivery notification wasn’t sent too many times (from Settings)

Other then being sent automatically on rollcart creation, they can also be sent manually to the selected shipments in the Shipments page.

SMS notifications are only sent for those clients for which they have been activated. The text can be set up from My Company submenu (see the contextual help for more detail).

Note that their is a separate Notifications menu which is much more flexible and can be used to send emails or SMS messages to predefined recipients when a shipment’s status or code is changed. It can be used, for example, to instantly let the client know whenever a shipment is in status “returned” or “notified”.

Delivery confirmation codes

The recipient can optionally receive a secret confirmation code/PIN, which they have to tell the courier in order to confirm the shipment as delivered. The code cannot be seen in the software interface prior to the confirmation.

Confirmation codes can be activated per client, and also can be enabled/disabled per hub.